Terms of Service

Welcome to PetBnB!

By accessing or using our platform, mobile application, or related services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree, please do not use PetBnB

Acceptance of Terms and Modifications

These Terms form a legally binding agreement between you (“User,” “you,” or “your”) and PetBnB Technologies Pvt. Ltd. (“PetBnB,” “we,” “our,” or “us”), headquartered in Mumbai, India.

By creating an account, using our website or mobile app, or accessing any PetBnB service, you agree to these Terms and our Privacy Policy. We may update these Terms from time to time. Any updates will be effective upon posting. Continued use of PetBnB after such changes constitutes your acceptance of the updated Terms.

Our Services

1. Nature of Services

PetBnB is a digital marketplace that connects pet parents (owners) with verified pet sitters, walkers, trainers, and caregivers (“Service Providers”) for pet care services. The PetBnB platform enables communication, bookings, and secure payments between users.

2. PetBnB Does Not Provide Pet Care Directly

PetBnB itself does not provide pet care, boarding, training, or walking services. We act only as a neutral intermediary between users.

Each Service Provider is an independent contractor and is solely responsible for the services they provide.

We do not control, supervise, or employ any Service Provider, and we do not guarantee the quality, safety, or legality of the services offered.

3. Transactions Between Users

All bookings and payments must be made through PetBnB’s platform. When both the Pet Parent and Service Provider confirm a booking, it becomes a binding agreement between them.

PetBnB facilitates payment processing through trusted third-party payment gateways but is not a party to the service agreement between users.

4. Pet Owner Responsibilities

Pet Owners are solely responsible for:

• Ensuring their pets are healthy, vaccinated, and non-aggressive.
• Providing accurate information about their pet’s needs, behavior, and medical conditions.
• Collecting their pets promptly at the end of the service period.

Failure to retrieve a pet after a confirmed booking period may result in the pet being transferred to alternate safe care or animal welfare authorities.

5. Service Provider Responsibilities

Service Providers agree to:

• Provide safe, humane, and responsible pet care.
• Comply with all local laws and pet welfare regulations.
• Maintain cleanliness, security, and professional conduct during service.
• Report any emergencies, injuries, or incidents to the Pet Owner and PetBnB immediately.

Service Providers are not employees of PetBnB and are responsible for their own taxes, permits, and licenses.

Booking, Payments & Cancellations

1. Bookings

A booking is confirmed once both the Pet Owner and Service Provider agree to the terms (price, service type, and schedule) on the platform. Both parties are bound by these terms once the booking is finalized.

2. Payments

All payments are processed through PetBnB’s secure payment partners. PetBnB may deduct a service or convenience fee from the total transaction. Direct or “offline” transactions outside the platform are strictly prohibited and may lead to suspension or account termination.

3. Cancellations and Refunds

Cancellations must follow the policy stated at the time of booking. Refund eligibility depends on timing and the cancellation reason. PetBnB reserves the right to withhold refunds in cases of misuse, fraud, or violation of these Terms.

Emergencies & Veterinary Care

In case of emergencies or pet illness during a booking:

• The Service Provider should attempt to contact the Pet Owner immediately.
• If the Pet Owner is unreachable, the Service Provider or PetBnB may arrange necessary veterinary care in the pet’s best interest.
• The Pet Owner will be responsible for all related veterinary costs.

We recommend Pet Owners maintain pet insurance to cover unforeseen circumstances.

User Conduct

All users must:

• Use PetBnB only for lawful and intended purposes.
• Provide accurate information during registration and bookings.
• Not attempt to bypass the platform for personal transactions.
• Treat other users respectfully and maintain proper communication.
• Not upload viruses, offensive content, or misleading information.

Prohibited Pets

PetBnB does not support listings for:

6. Contact

• Wild or exotic animals
• Dangerous or banned breeds (as per local law)
• Any pet requiring a special government permit not held by the user

Violation of this policy may lead to immediate termination of your account.

Liability & Disclaimers

• PetBnB acts solely as a facilitator. We are not responsible for any injury, loss, theft, accident, or damage arising from pet care services arranged through the platform.
• Users engage with each other at their own risk.
• While we verify Service Provider profiles and may perform background checks, we do not guarantee the accuracy or completeness of such information.
• PetBnB’s total liability, in any case, will not exceed the amount paid for the specific booking in question.

Suspension & Termination

PetBnB reserves the right to:

• Suspend or terminate accounts violating these Terms or engaging in fraudulent, abusive, or unsafe activities.
• Remove listings or reviews found to be false or misleading.
• Deny future access to the platform for repeated or serious violations.

Intellectual Property

All content on PetBnB including the logo, name, design, code, and visual assets — is owned or licensed by PetBnB Technologies Pvt. Ltd.

You may not copy, reproduce, distribute, or modify any part of our platform without written permission.

Modifications to the Service

PetBnB may modify, suspend, or discontinue parts of the Service at any time for maintenance, updates, or policy reasons. We are not liable for any disruption or loss resulting from such actions.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India, specifically under the jurisdiction of Mumbai courts.

In case of a dispute:

Both parties agree to first attempt amicable resolution via email at support@mypetbnb.com.

If unresolved, the matter will be subject to binding arbitration under the Arbitration and Conciliation Act, 1996.

Contact

For questions, feedback, or legal matters:

📧 support@mypetbnb.com

🏢 PetBnB Technologies Pvt. Ltd.

Mumbai, India